For iCAN Tech, empowering organizations with reliable, user-friendly technology solutions is core to its mission. As the company grew, so did the demand for scalable, effective training for its diverse customer base. Delivering consistent onboarding and product education began placing a heavy burden on internal support teams. To solve this, iCAN Tech launched the iCAN Learning Hub a dynamic, multilingual customer training platform built on iCAN LMS.
Since implementing, iCAN Tech has accelerated onboarding, improved customer proficiency, and significantly reduced support requests enabling clients to adopt technology with confidence and efficiency.
Key achievements with iCAN LMS:
Scaled onboarding and engagement
Onboarded thousands of customers within the first 18 months, achieving strong activation rates as learners engaged with intuitive, accessible training pathways.
Personalized, multilingual learning
Delivered self-paced and instructor-led training in multiple languages, allowing global customers to learn in the format and language that fit their needs.
Reduced support workload
Saw a measurable decrease in service desk inquiries tied to product onboarding and training, as customers gained the skills and autonomy to solve more on their own.
Want to learn more?
Download the full iCAN Tech case study to discover how Absorb LMS helped iCAN Tech deliver scalable education, personalize the customer journey, and empower users to get the most from their technology solutions.